Records the ERP keeps
- Client environment: endpoints, servers, network, licenses
- Ticket with severity, SLA clock, and resolution notes
- Asset register with warranty and refresh dates
- Backup and patch compliance status
- Documented runbook per client
Technical & Installation · IT Support & Managed Services
Per-seat recurring,
with a ticket queue nobody has to chase.
Ticket text and device telemetry classify the issue, propose a fix from the knowledge base, and flag the recurring root cause. Priced the way the trade already prices — per seat and per endpoint monthly, with project work quoted separately. Booking, dispatch, proof of work, the invoice and the settlement are one record, from the first call to the last dollar.
17modules live on day one
5record types the ERP keeps
4workflows shipped, not configured
1workspace instead of six subscriptions
The spine
One record, from the first call to the last dollar.
Ticket text and device telemetry classify the issue, propose a fix from the knowledge base, and flag the recurring root cause. Ask for it in plain language; the workspace does the part that is the same every time, and leaves you the part that is judgement.
Quote
Schedule
Close out
New job for small and mid-sized businesses without internal it. Price it on per seat and per endpoint monthly, with project work quoted separately, schedule it, and send them something they can approve.
Chat with xITSUPPORTx the way you would brief a lead tech
Pricing basisper seat and per endpoint monthly, with project work quoted separately
Records createdClient environment: endpoints, servers, network, licenses · Ticket with severity, SLA clock, and resolution notes
Workflow enteredOnboarding audit
Integrations touchedRMM and endpoint management · Microsoft 365 and Google Workspace
LedgerXODIAK attribution on settle
- 01
Intake
Small and mid-sized businesses without internal IT arrives through a form, a call, a text or a referral, and lands as one contact with one history — not four copies in four inboxes. The call is recorded, transcribed and filed against them.
- 02
Price
The quote is built on per seat and per endpoint monthly, with project work quoted separately. Two people pricing the same job get the same number, because the basis lives in the workspace and not in somebody's head.
- 03
Dispatch
Accepted work becomes client environment: endpoints, servers, network, licenses on a schedule, assigned to a real person with the drive time, the parts and the access notes already attached.
- 04
Prove
Documented runbook per client is captured in the field, timestamped and located, and lands in the customer's own portal before the crew is off the property.
- 05
Settle
The invoice is generated from the closed job, not retyped from it. Card, ACH and financing sit inside the document, and every dollar — including what a referral partner is owed — is written to the XODIAK ledger.
What it replaces
Break-fix revenue that punishes doing a good job.
Every it support & managed services operation eventually runs on the same four things: a calendar, a phone, a notebook and someone's memory. They work until the business is big enough that they cannot, and the failure is always the same — the thing that was true in the field never reached the office.
- Break-fix revenue that punishes doing a good job
- Environments documented in one technician's head
- Backups assumed working until the day they are needed
None of that is a discipline problem. It is what happens when the estimate, the schedule, the photos and the invoice live in four systems that do not know about each other.
ITS
What the platform sees
The assessment happens
before the truck moves.
Ticket text and device telemetry classify the issue, propose a fix from the knowledge base, and flag the recurring root cause.
It does not set your prices. Quantities come from what was actually measured or counted; the rates come from your own book. That is the difference between a tool that guesses and a tool that shows its work — and it is why two people on your team pricing the same job land on the same number.
- Every assessment is attached to the record it was made against, with the inputs kept
- Runs on the platform's own gateway — one budget, one log, no model you did not choose
- Wrong once, corrected once: your correction becomes the basis for the next one
ITS
The workspace
17 modules. Every one a real surface, wired to the others.
This is not an app that integrates with five other apps. It is one data spine — the customer, the job, the money — that every module reads and writes. xITSUPPORTx inherits the operating core every service business needs, then adds what it support & managed services specifically requires.
Customers
CRM (Contacts, Companies, Deals)
Contacts, companies, and every deal in a pipeline you can see down. The customer record is one record, not one per app.
Comms
Calendar & Meetings
One calendar for crews, customers and you. Availability, booking links, drive time and the jobs themselves in the same grid.
Delivery
Tasks
Assigned work with a due date and an owner, hung off the customer and the job rather than a group chat.
Operations
ERP - Work Orders
The work order is the spine: scheduled, dispatched, documented, closed and billed as one object, never re-keyed.
Comms
Client Portal & Intake
Your customer's own view: what was scheduled, what was done, the photos, the quote, the invoice, the receipt. No login support calls.
Money
Invoices
Invoice from the closed job, with the line items the job produced. Terms, reminders and aging that chases itself.
Money
Payments & Checkout
Card, ACH and financing at the moment the customer says yes — in the quote, in the portal, and in the field.
Comms
Messaging (Email, SMS, Voice)
Email, SMS and voice against the same contact record, so the whole thread is one thread whichever way the customer replied.
Growth
Campaign Manager
Reach the list you already have — seasonal reminders, renewals, win-backs — with the outcome attributed back to the job that paid for it.
Money
XODIAK Chain & Treasury
The ledger. Every dollar of revenue, cost and referral credit written to a chain you can audit, with settlement attached.
Operations
ERP - Inventory
What is on the truck, what is in the shop, and what has to be ordered — tied to the jobs that will consume it.
Intelligence
Knowledge Graph & RAG (Axon)
Everything the business knows — manuals, specs, past jobs, transcripts — searchable by meaning, and answerable by the platform's own assistant.
Intelligence
Analysis & Insights
The numbers behind the business, read off the records you already keep. No spreadsheet export, no separate BI seat.
Comms
Voice & Telephony
A business line that records, transcribes and files the call against the customer. Missed calls become follow-ups automatically.
Intelligence
AI Gateway & Agents
Every AI call on the platform goes through one gateway with one budget and one log. Nothing bills you by surprise, and nothing runs a model you did not choose.
Infrastructure
VPS Deployment & Worker Ops
Your own infrastructure when you outgrow shared: workers, deployments and uptime under your control.
Partners
Partners & Revenue Share
Referral sources, subcontractors and channel partners with the revenue share calculated and settled, not remembered.
Operations
What the workspace actually keeps.
A scaffolded xITSUPPORTx workspace opens with these already in it. Not empty tables waiting for a consultant — the records, the workflows and the integrations this trade runs on.
Workflows it ships with
- Onboarding audit → documented environment → per-seat agreement
- Ticket intake with SLA-driven prioritization
- Patch and backup compliance reported monthly
- Quarterly technology review with a refresh budget
Integrations wired first
- RMM and endpoint management
- Microsoft 365 and Google Workspace
- Backup providers
- Stripe recurring
The four numbers you check
- Monthly recurring revenue per seat
- First-response and resolution time against SLA
- Backup and patch compliance percentage
- Ticket volume per seat per month
Who it is for
Built for the buyer you already sell to.
- Small and mid-sized businesses without internal IT
- Professional firms with compliance obligations
- Multi-site retail and clinics
How the business makes money
- Per-seat managed services agreements
- Project work: migrations, deployments, refreshes
- Hardware, licensing, and security product resale
Every one of those lines is a revenue type the workspace can price, schedule, document and invoice on its own terms — recurring contracts do not get bolted onto a one-off quote form.
ITS
Signals
Work that is about to exist.
Most it support & managed services businesses find work after somebody else has already decided to buy. The platform's signal layer looks earlier — at the public record, and at what a camera can see from the road.
Opportunity scanning
The public record, filtered to you
Permits, filings, closures, listings, weather events and WARN notices, matched against what you sell and the territory you sell it in. Dated and sourced, so you can act on it rather than believe it.
Drive-by intel
A condition, seen from the road
The platform's drive-by layer reads public street-level and camera imagery and catalogues what it finds as a located, described condition — an asset in a state somebody eventually has to deal with. It tells you the need exists. Whether you want it is still your call.
Your own territory
Deduped against your pipeline
A signal that matches a customer you already have does not arrive as a new lead. It arrives on the record it belongs to, which is the difference between a useful alert and another inbox.
Drive-by intel is a platform capability, not a lead subscription. It is described here because it is how xITSUPPORTx finds work; it is not a promise of a volume of jobs. See the drive-by layer.
What it costs
Start with the workspace. Pay for what you switch on.
xITSUPPORTx is not sold as a seat licence with a floor you have to grow into. The workspace scaffolds, you run it, and the premium surfaces unlock individually — either on a monthly unlock or against a credit balance you top up when you want to.
The workspace
Free to open
Scaffolded with all 17 modules
- Every record type and workflow above
- Your customers, jobs, quotes and invoices
- Client portal and share links
- XODIAK ledger on every settled dollar
Premium surfaces
Per feature
Monthly, or a 24-hour unlock
- Everything in the workspace, plus
- The surfaces you actually use, switched on one at a time
- No bundle you are paying for to reach one feature
- Cancel a surface without cancelling the business
Credits
$20 / 500 XDK
Top up, spend across any surface
- An alternative to a monthly unlock
- Spend against assessments, exports and unlocks
- Balance carries; nothing expires monthly
Multi-branch
Talk to us
More than one location or brand
- Everything above, plus
- Branches under one roof, with their own books
- Your own domain and branding
- Named onboarding and data migration
Prices shown are the live platform catalogue. xITSUPPORTx-specific packaging is set per market; ask before you assume a number you saw somewhere else applies to you.
The X Standard
Cross·
Connect·
Protect·
Every xVERTICALx on this network — xITSUPPORTx among them — is a face wrapped around the same engine. The leading and trailing x are platform brackets: Cross-Connect Protocol in, Cross-Connect Protocol out.
Cross — bridge any vertical to any resource. Connect — one identity, one ledger, one settlement rail. Protect — verified identity and an auditable chain from edge to core. See all 74 verticals.
Questions
The ones that actually get asked.
Is xITSUPPORTx a separate product from the Biz Dev App?
No. xITSUPPORTx is the it support & managed services configuration of the Biz Dev App — the same platform, the same ledger, the same support, scaffolded with the 17 modules and 5 record types this trade actually uses. If the business later adds a second line of work, it does not mean a second subscription; it means another vertical switched on in the same workspace.
How does xITSUPPORTx price a job?
On per seat and per endpoint monthly, with project work quoted separately. The basis lives in the workspace rather than in an estimator's head, so the same job quoted by two people produces the same number. Your own rates, your own catalogue — the platform supplies the structure and the arithmetic, never the prices.
What does it connect to that we already use?
RMM and endpoint management, Microsoft 365 and Google Workspace, Backup providers, Stripe recurring are wired first, because those are what a it support & managed services business is usually already running. Anything else goes through the xCONNECTx public API catalogue rather than a custom build.
What happens to the data we already have?
It comes in. The archive import pipeline takes historical customers, jobs and invoices and lands them as real records — searchable, reportable, attached to the right customer — rather than as a folder of PDFs nobody opens. The point of moving is to keep the last five years, not to start over.
Get started
Open the it support & managed services workspace and put one real job through it.
Not a demo with sample data. Bring a customer you already have, quote the work on per seat and per endpoint monthly, with project work quoted separately, run it, and see whether the invoice writes itself.