# xITSUPPORTx

> xITSUPPORTx is the it support & managed services operating system on the
> Biz Dev App: a complete business workspace — not a scheduling app and not
> a CRM — scaffolded with 17 modules, 5 record types and 4 named workflows
> that a it support & managed services business actually runs on. Work is
> priced on per seat and per endpoint monthly, with project work quoted
> separately.

## What it is for
Per-seat recurring, with a ticket queue nobody has to chase.

The buyer is an owner or operator of a it support & managed services business
who is currently running the work across a calendar, a phone, a notebook and a
separate invoicing tool. xITSUPPORTx replaces that with one record per
customer and one record per job, carried from intake through pricing,
dispatch, proof of work, invoice and settlement.

## Category
Technical & Installation — Licensed, permitted, inspected. A site assessment gates the quote and the
quote gates the install.

## What the platform assesses
Ticket text and device telemetry classify the issue, propose a fix from the
knowledge base, and flag the recurring root cause.

The assessment never sets prices. Quantities come from what was measured or
counted; rates come from the operator's own book. That is what makes two
people pricing the same job land on the same number.

## How work is priced
per seat and per endpoint monthly, with project work quoted separately

## Records the workspace keeps
- Client environment: endpoints, servers, network, licenses
- Ticket with severity, SLA clock, and resolution notes
- Asset register with warranty and refresh dates
- Backup and patch compliance status
- Documented runbook per client

## Workflows it ships with
- Onboarding audit → documented environment → per-seat agreement
- Ticket intake with SLA-driven prioritization
- Patch and backup compliance reported monthly
- Quarterly technology review with a refresh budget

## Modules
- CRM (Contacts, Companies, Deals)
- Calendar & Meetings
- Tasks
- ERP - Work Orders
- Client Portal & Intake
- Invoices
- Payments & Checkout
- Messaging (Email, SMS, Voice)
- Campaign Manager
- XODIAK Chain & Treasury
- ERP - Inventory
- Knowledge Graph & RAG (Axon)
- Analysis & Insights
- Voice & Telephony
- AI Gateway & Agents
- VPS Deployment & Worker Ops
- Partners & Revenue Share

## Integrations wired first
- RMM and endpoint management
- Microsoft 365 and Google Workspace
- Backup providers
- Stripe recurring

## The numbers the owner checks
- Monthly recurring revenue per seat
- First-response and resolution time against SLA
- Backup and patch compliance percentage
- Ticket volume per seat per month

## Who buys
- Small and mid-sized businesses without internal IT
- Professional firms with compliance obligations
- Multi-site retail and clinics

## What hurts without it
- Break-fix revenue that punishes doing a good job
- Environments documented in one technician's head
- Backups assumed working until the day they are needed

## How the business makes money
- Per-seat managed services agreements
- Project work: migrations, deployments, refreshes
- Hardware, licensing, and security product resale

## What it costs
- The workspace opens free, scaffolded with all 17 modules.
- Premium surfaces unlock individually — monthly, or a 24-hour unlock.
- Credits: $20 for 500 XDK, spendable across any surface. Balance carries.
- Multi-branch and own-domain deployments are quoted per market.

There is no published per-seat subscription tier for this vertical. Any figure
quoted elsewhere as a xSERVICESx monthly price is not ours. Ask.

## Frequently asked
### Is xITSUPPORTx a separate product from the Biz Dev App?
No. xITSUPPORTx is the it support & managed services configuration of the Biz
Dev App — the same platform, the same ledger, the same support, scaffolded
with the 17 modules and 5 record types this trade actually uses. If the
business later adds a second line of work, it does not mean a second
subscription; it means another vertical switched on in the same workspace.

### How does xITSUPPORTx price a job?
On per seat and per endpoint monthly, with project work quoted separately. The
basis lives in the workspace rather than in an estimator's head, so the same
job quoted by two people produces the same number. Your own rates, your own
catalogue — the platform supplies the structure and the arithmetic, never the
prices.

### What does it connect to that we already use?
RMM and endpoint management, Microsoft 365 and Google Workspace, Backup
providers, Stripe recurring are wired first, because those are what a it
support & managed services business is usually already running. Anything else
goes through the xCONNECTx public API catalogue rather than a custom build.

### What happens to the data we already have?
It comes in. The archive import pipeline takes historical customers, jobs and
invoices and lands them as real records — searchable, reportable, attached to
the right customer — rather than as a folder of PDFs nobody opens. The point
of moving is to keep the last five years, not to start over.

## Built on Biz Dev App
xITSUPPORTx is one of 74 service verticals on the Biz Dev App — the operating
system for the AI economy. The leading and trailing x are platform brackets:
Cross-Connect Protocol in, Cross-Connect Protocol out. Every vertical shares
one identity, one ledger (XODIAK) and one settlement rail, so a business that
runs two lines of work runs them in one workspace rather than two
subscriptions.

## Nearby verticals
- xLOCKx (Locksmith & Access Control) — https://thebdapp.com/xlockx
- xDRONEx (Drone Survey & Aerial Services) — https://thebdapp.com/xdronex
- xAVx (Audio, Video & Systems Integration) — https://thebdapp.com/xavx
- xSOLARx (Solar Installation, Service & Detach-Reset) — https://thebdapp.com/xsolarx
- xEVCHARGEx (EV Charger Installation) — https://thebdapp.com/xevchargex
- xSMARTHOMEx (Smart Home Setup & Support) — https://thebdapp.com/xsmarthomex

## Key pages
- https://thebdapp.com/xitsupportx — this page
- https://thebdapp.com/xitsupportx#how — intake, price, dispatch, prove, settle
- https://thebdapp.com/xitsupportx#workspace — the module inventory
- https://thebdapp.com/xitsupportx#operations — records, workflows, integrations, KPIs
- https://thebdapp.com/xitsupportx#signals — how the platform finds work before it is advertised
- https://thebdapp.com/xitsupportx#cost — what it costs
- https://thebdapp.com/x/itsupport — the vertical inside the app
- https://thebdapp.com/xservicesx — all 74 verticals
- https://thebdapp.com — the platform

## Contact
- Email: bill@bdsrvs.com
- Facebook: https://www.facebook.com/BizDevService
- LinkedIn: https://www.linkedin.com/company/64721742/
- Instagram: https://www.instagram.com/thebdapp/

## Last updated
2026-09-15